What is a QMS?
Quality Management Systems (QMS)
A QMS is defined as a formalized system that documents processes, procedures, and responsibilities for achieving an organization's quality policies and objectives. A QMS helps direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
Standards such as ISO 9001:2015 and API Q1 9th Edition are international standard that specifies requirements for quality management systems, with ISO 9001:2015 being the most prominent approach to a QMS.
All QMS systems, no matter the standard, follow the following seven quality management principles:
QMP 1 – Customer Focus
Meet and exceed customer expectations
QMP 2 – Leadership
Provide purpose, direction and engagement.
QMP 3 – Engagement of People
Recognition, empowerment and enhancement of skills and knowledge.
QMP 4 – Process Approach
Understand processes to optimize performance.
QMP 5 – Improvement
To maintain current performance and to create new opportunities.
QMP 6 – Evidence-based Decision Making
Facts, evidence and data analysis for decision making.
QMP 7 – Relationship Management
Manage relationships with interested parties to optimize performance.
Benefits of a QMS
Implementing a quality management system affects the entirety of an organization's performance. Benefits of a documented quality management system include:
Meeting the customer’s requirements, which works to instill confidence in the organization, which in turn leading to more customers and more repeat business
Meeting the organization's requirements, which ensures compliance with regulations and products and services requirements in the most cost- and resource-efficient manner, creating room for expansion and growth
These benefits offer additional advantages, including:
Defining, improving, and controlling processes
Reducing waste and costs
Lowering costs related to rework and warranty
Facilitating and identifying training opportunities
Setting organization-wide direction
Communicating a readiness to produce consistent results for all products and services